Shipping Policy


UK Shipping

Shipping is charged at a flat fee of £3.85 for 1st Class postage and £3.20 for 2nd Class postage with Royal Mail. There is also an Express DHL Courier option for £10.70. 

We aim to have all UK orders delivered within 5 working days.

You will not receive an invoice or receipt in your package. These can be accessed online - it's better for the environment!

We offer free UK Standard 1st Class postage on all UK orders of £40.00 or more.

Free local delivery

We are delighted to offer free local delivery to customers within 15 miles of RH15 postcode. This includes all of Brighton & Hove. Please select the Local Delivery option at checkout, after you have inputted your delivery address.

Shipping to the EU

Shipping to the EU is charged at a flat rate of £11.65 for Royal Mail International Tracked & Signed, up to the weight of 2kg. The delivery status will be available once packages are dispatched.

Please be aware that, due to the new Brexit Customs Regulations, it may take a little longer for your order to reach you. You will receive a tracking number with your shipping confirmation, so you can keep track of the delivery status.

We offer free Royal Mail International Tracked & Signed postage on all EU orders of £100.00 or more.

Shipping to North America

Shipping to North America is charged at a flat rate of £21.35 for Royal Mail International Tracked & Signed, up to the weight of 2kg. The delivery status will be available once packages are dispatched.

We also offer a ship share option for orders to the USA (not available for orders to Canada). We send packages to our sister store every two weeks and so, to make it more affordable for our customers from the USA to shop our UK site, we are offering a ship share option. This is charged at a flat rate of £7.50. Your order will then be added to the next package headed to Meg & Milo US. Once they receive the package, they will forward your order to your address. Shipping will take a little longer this way (up to 2.5 weeks, hopefully quicker), but it will be secure and affordable.

We offer free Royal Mail International Tracked & Signed postage on all North America orders of £150.00 or more.

Shipping to Australia, New Zealand and other Oceania Countries

Shipping to Oceania is charged at a flat rate of £19.95 for Royal Mail International Tracked & Signed, up to the weight of 2kg. The delivery status will be available once packages are dispatched.

We offer free Royal Mail International Tracked & Signed postage on all Oceania orders of £150.00 or more.

Shipping to Asia

Shipping to Asia is charged at a flat rate of £19.00 for Royal Mail International Tracked & Signed, up to the weight of 2kg. The delivery status will be available once packages are dispatched.

We offer free Royal Mail International Tracked & Signed postage on all Asia orders of £150.00 or more.

Orders over 2kg

Large volume and heavy international orders with a volumetric weight in excess of 2kg will be invoiced additional postage costs. We always use the most affordable way to ship your orders to you and will only charge actual postage costs as they apply to your order.

If you are at all unsure, please contact us on hello@megandmilo.co.uk and we can give you a shipping quote in advance.

Customs & Duty Charges

Please be aware that all orders outside of the UK will be sent with customs declarations. However, your orders may still be liable for customs or import duties. As the buyer, you are responsible for any duties or taxes that may be added. Payment of these may be necessary to release your order from customs or the courier into your possession. Unfortunately we are unable to advise you on the amount. Any deliveries refused due to non-payment of fees will be destroyed by the courier, and therefore will not be eligible for refund. If the importer wishes to return the parcel back to Meg & Milo, any return fees applied by the courier and HMRC such as return shipping, government charges and handling fees, plus a restocking fee, will be deducted from your refund.

Undelivered Packages

If you do not receive your parcel, please contact us at hello@megandmilo.co.uk. As we use a tracked service, we cannot refund, replace or offer store credit where tracking shows delivery was made successfully, but we will happily assist you in tracing where your package has gone.

*Please note that due to the current Covid-19 pandemic there may be occasions when items are delayed by our delivery partners*